BALANCED SCORECARD STEP-BY-STEP 记分卡渐近指南：绩效最大化与成果保持 第2版 下载 pdf 电子版 epub 免费 txt 2025

"As a practitioner and thought leader, Paul Niven is superbly bridging the gulf between BSC theory and application through hands-on experiences and real-world case studies. The book provides a practical road map, step-by-step, to plan, execute, and sustain a winning scorecard campaign. Easy to read . . . tells a powerful story with lessons learned/best practices from global customer implementations. Must-read for anyone interested in BSC or grappling with how to create a strategically aligned organization."—Vik Torpunuri, President and CEO, e2e Analytix.

"In Balanced Scorecard Step-by-Step, Second Edition, Paul Niven provides an intuitive and incredibly effective blueprint for transitioning strategic ambition to execution. Paul's pragmatic approach provides leaders with a tool for managing a company's journey from strategic ideas to world-class performance. The Balanced Scorecard is a masterful tool for guiding companies through transformation, and I speak from personal experience when I say Paul's blueprint works! It is the most effective guide I have seen. Balanced Scorecard Step-by-Step will serve any leader well if their ambition is to efficiently engage their teams in achieving a set of strategic goals."—Allan A. MacDonald, Vice President, Sales and Customer Solutions Bell Canada National Markets

Preface

Acdnowledgments

Chapter 1 Pcrfotmance Mcasmement and the　Needd for a Balncde Scorecard

Chapter 2 Getti~ig S carted

Chapter 3 Mission，Values Vision and strategy

Chapter 4 Su ateg}M c Lps

Chapter 5 Cteating performanec Mcasues

Chapter 6 Setti ng Iargets and prioritzing lnitiatives

Chapter 7 Cascading the Balanced Scorccmd　to Build Oganizational Alignnlent

Chapter 8 UsilIg the Balan(ed Scol ecald to　Stl ategically Allocate Resources

Chapter 9 Additional Balanced Scolecmd Linkages：Compensatioin and Corporate Governance

Chapter 10 Reporting Balanced Scotecald Reslts

hapter 11 Mmntainmg the Balaliced Scol ecard

Chapter 12 Gon~luding Thoughts on Balanced

Scorccad Success

Index

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书籍介绍

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Book Description

Organizations worldwide have employed the Balanced Scorecard and yielded swift benefits—including increased financial returns, greater employee alignment with overall goals, improved collaboration, and an unrelenting focus on strategy, to name just a few—from this revolutionary methodology. Balanced Scorecard Step-by-Step, Second Edition enables your organization to reap these rewards with a strategy-focused plan including steps on: determining your guiding rationale for using the scorecard; testing your mission; building a strategy map; developing measures and targets; placing the scorecard at the center of your management system; and sustaining your success.

Updated and enhanced with the latest Balanced Scorecard topics, this influential book empowers your organization to turn strategy into performance at every organizational level and translate your intangible resources, such as innovation, customer relationships, and intellectual capital, into real value. The Second Edition of Balanced Scorecard Step-by-Step includes updated case studies as well as new and expanded coverage on:

* Strategy maps, the powerful communication tools that convey to the entire workforce (and beyond) what is most critical in executing the organization's strategy

* The linkage between the Balanced Scorecard and corporate governance

* The critical importance of "strategy-centered" management meetings

* The emerging trend of the Office of Strategy Management

* The latest trends in Balanced Scorecard implementation methodology

* Post-implementation guidance

Sharing his extensive experience in developing Balanced Scorecards for Fortune 500, public sector, and not-for-profit organizations, Paul Niven takes you through the complete Balanced Scorecard journey—from creating powerful new performance measures that drive the execution of your strategy, to the tools necessary to make the Scorecard the cornerstone of your management processes. Whether you are a CEO, CFO, CIO, a vice president, a division or department manager, or a business consultant, Balanced Scorecard Step-by-Step, Second Edition allows you to efficiently execute your organization's strategy and successfully compete in today's business environment.

From the Back Cover

In Balanced Scorecard Step-by-Step, Paul Niven shares his extensive experience in developing Balanced Scorecards for Fortune 1000, public sector, and not-for-profit organizations. The reader quickly learns that a Balanced Scorecard implementation is more than a "metrics" project, that it touches many critical organizational processes. Through detailed step-by-step discussions, Niven provides insight on and practical solutions for: developing performance objectives and measures that faithfully translate strategy, generating executive support, and assembling the right team. Readers also learn how to ensure the Balanced Scorecard becomes an integral component of their management systems by cascading it to all levels of the organization, aligning budgets and compensation with strategy, reporting results with software, and putting in place systems to ensure lasting success.

"Paul Niven, through his experience as project leader at the excellent and highly successful implementation at Nova Scotia Power, and subsequently as a Balanced Scorecard consultant, is one of the few who can talk and write knowledgeably about how to make the Scorecard happen in an organization. Balanced Scorecard Step-by-Step guides readers through the processes required for a successful Balanced Scorecard project. In addition, he shows how to become a strategy-focused organization by imbedding the Balanced Scorecard into critical organizational processes."

　　　　　　　　　　　　　　　　　　　　　　　　—From the Foreword by Robert S. Kaplan

"This is the Balanced Scorecard journey, told step-by-step by one who has traveled the BSC road many times. Paul Niven is not just a sideline cheerleader for the BSC; he is someone who rolls up his sleeves and has what it takes to fine-tune BSC performance promises. A must-read for anyone considering or already on the BSC journey."

　　　　　　　　　　　　　　　　　　　　　　　　—Catherine Stenzel, Editor, Journal of Cost Management

Book Dimension

length: (cm)23.3 　　　 　　　　　 　　　　　 width:(cm)16.2

• 作者：yao谨言慎行 发布时间：2022-11-26 17:00:02

  陪娃读，这本书不错，十件力所能及的好习惯！！！

• 作者：白开水 发布时间：2020-04-11 22:02:19

  入门级别。翻译也是没谁了，能把背包肩带译成肩头套具，登山杖译成徒步行走棍，这不是懂不懂户外的问题，是有没有常识的问题。

• 作者：忽略1129 发布时间：2018-06-26 14:10:09

  B1822 | 思维要可视化，再有逻辑的传达出去。

• 作者：Gunzy 发布时间：2017-05-24 15:55:56

  居然要为了毕业论文读这么无聊的书…恕愚昧的我看不出这个方向有什么进一步的发展前景…在此为我那篇还不如一个大作业写得认真的毕业论文默哀三秒钟。

• 作者：幽人独往来 发布时间：2021-01-31 01:31:16

  初中看的时候并没感觉出什么来，刷了一遍英文后，不管对清教徒的道德观是否认同，对霍桑我是佩服不已了。

  霍桑对象征、心理和场景的描写真是得心应手。红字、花、阴影，每一个意象都意味深长。《红字》毫无疑问是本大师级的心理小说。

  故事本身很简单，篇幅很短，人物也极少，霍桑纯粹是在往人物罪恶灵魂的最深处挖掘，而且收获颇丰。一个犯了错被示众，却内心善良而勇敢的女人；一个看似友善、圣洁却是罪魁祸首的软弱的年轻男人；一个看似聪明，却因陷入复仇深渊的阴险的老男人。一出悲剧，三个可怜人。公开罪恶，受千夫所指，和隐藏罪恶，日夜煎熬，谁比谁更痛苦？真小人与伪君子，谁又比谁更卑劣？Hester既然已经成功赎罪，为何红字还是不曾离开她的胸口？那我们是否真的需要红字？也许这就是《红字》在探讨的。

• 作者：伏见 微 发布时间：2016-03-12 15:52:07

  在历史不被正视与直面之前，我们永远不会停止需要日本道歉的声音，这绝非日本年轻一代“我们究竟还要为过去的事情道歉多久”的委屈和不满所能被换位思考后地翻篇而过，拿着“我们也是受害者”的遮羞布含混模糊着行为视角，亦或干脆对屠杀历史本身置身事外地选择性漠视。正是因为世界看似已经从那个年代换血重生走向新的文明，我们才应该站在更清醒的立场去彻底解决它，无论是受害者，亦或加害者，我们应该从悲剧中自省人性的弱点，修缮与承认恶，人心脆弱，怪物在任何地方，忘记过去的人注定要重蹈覆辙。张纯如是个伟大的女性，她的母亲说的对，她应该被历史铭记，相对两个序言反而情绪太过激烈贲张而显得思考促狭，当然我能够明白这样的心情，在我脑海不断萦绕的，是“我多灾多难的祖国。”愿逝者安息，生者宁静。

• 吃素以后

  作者：米 发布时间：2009-01-11 16:15:51

  吃素以后，我变成了异类。

          在一个充斥着主流审美情趣的社会里，“瘦”是一种美，又化名做“苗条”、“身材好”等等。所以，自从离开校门后，我都是被大部分的同辈用羡慕的眼光打量着。那时，我是一个“食肉兽”。

  长在广州，即使是一个北方孩子，胃还是很没有出息的被惯坏了。可是，要多长点肉就要吃多吃点肉，不是再正常不过的事情了吗？尤其对于一个“瘦肉”型人来说，更是天经地义的硬道理。所以曾经跟一两个素食朋友的较量结果得出了一个结论：这辈子我都不要变成素食者。

          

          可是，永远不要对一辈子太早的下结论。

          08年３月的某一天，一个曾经不靠谱的哥们儿做了一桌靠谱的素菜，之后，我开始吃素了。

          

  所以，茹素的开始对我并没有经过很大的挣扎和思想的抗争，转变过来就是一天的事情。那天之后，以至于再去菜市场，路过卖肉的摊档，看到的都是“动物的尸体”，闻到腐败的味道几乎有反胃的反应。

          

  可是我却变成了异类。

  其实吃素后，体重并没有太大的变化，可是当大家发现我吃素后，再打量我的时候，前面就要加上一句，“你都这么瘦了，还吃素啊…”, 或者是直接就将我的“瘦”与素食挂钩，并立刻关怀的建议到，不要追赶国际潮流，不能“过”瘦。那时我还不知道麦当娜、戴安娜王妃、Whitney Houston、Ricky Martin等时尚界名人都是素食者。

  长辈们就更是忧虑重重，担心信了什么教，虽然我没有，但也很想激烈的争论一番宗教正面的意义。可是没有意义，只能在心里感叹一声，再让他们信服，不会做出大逆不道，香火不续的举动来。

  刚开始的时候，每天的吃饭变成是很大的问题，其实吃本身没有问题，问题是开吃之前总要被揪出来做一通自我坦白交待和经过一轮的PK，才可以开吃。《素食有理》的编者说过一句话，“在茹素的途上，最大的痛苦不是你如何努力的去抵制食肉之欲，而是你与一种“常态”相对的孤立和不解。”，那简直就是一种真实的处境和心声。

  吃素，对于一个把“吃”做为头等大事的民族来说，确实是需要理由的。《素食有理》，就是一本给你提供理由的书。它相当于一本丰富而全面的文摘，收录了国际权威人士，有影响力的机构，以及其他经典书籍里面的文章和研究成果等等。几乎涵盖了生活、生命和世界的所有方面，从健康、环境、社会、宗教、营养等角度谈论素食的意义。如果你开始对素食有兴趣，或是有疑问，或跟我一样面临着压力需要给自己和他人一个理由，这本书几乎可以给你所有的答案，并让你在茹素的途上更加充满信心和喜悦。

  它并不象其他的一些文章一样仅仅流于表面的感性，而是举出了大量的严谨的实验和数据，甚至还大胆的揭露一些基于经济和社会原因考虑被掩盖了的真相。

  书里面我最感兴趣的部分是《食物和营养的真谛》和《成为健康的素食者》。也许是因为素食后更加意识到健康是被“常态”反击的最好的回答。这两章也可以解开对素食究竟是食什么的答案。只是“食草”吗？当然不是，大地赋予我们丰富的资源，除了蔬菜以外，还有水果，菌类，坚果，各类根茎类的食物，豆类，果实类，一一列举起来，一页纸也写不完。而之前肉食时，相当的一部分都是被忽略的。３月的那顿相当靠谱的饭菜，其实就是颠覆了我对素食就是寡淡的风格的误解。其他几道不太记得了，其中一道是豆瓣酱炒芹菜、香菜、平菇、香菇、豆干、腰果等大杂烩…香味至今还留在味蕾上。当素食可以变着花样和创意，同样以色香味俱全来征服自己的胃之后，鸡鸭鱼肉大闸蟹就真的不必要了。也曾见过面黄肌瘦、苍老异常的素食者，多是因为吃得即简单又简陋所致，所以，这两章也许对于已经开始素食的人来说，更需要全面的了解。

  书的最后，列举了历史上一些素食的诺贝尔奖获得者和掷地有声的名人，也着实让我激动了一把，托尔斯泰，泰戈尔，爱因斯坦，萧伯纳，牛顿，达芬奇，富兰克林，爱迪生...据说郭德纲也是吃素的，看人家那个体型和那个活灵活现哈。

  其实吃素能坚持下来，并不需要太多的理由，如果一定要找一个，就是书的封面说的Vegetarianism is an action of love.

  …

  元旦在清远温泉宾馆的餐厅外面看到“民以食为天”几个大字，小有感概，看着一起前来的素友们个个的神情气爽、红粉花飞的样子，对着满桌香味喷鼻的素菜食指大动，心情象冬天的暖阳一样灿烂。

  ９个月的素食后，要问我的感觉，就是象心底开了一扇窗，有满满的阳光撒进来…

• 翻译问题

  作者：尤利西毛 发布时间：2017-05-09 02:48:09