The Five Most Important Questions 下载 pdf 电子版 epub 免费 txt 2025

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With Peter Drucker’s five essential questions and the help of five of today’s thought leaders, this little book will challenge readers to take a close look at the very heart of their organizations and what drives them. A tool for self-assessment and transformation, answering these five questions will fundamentally change the way you work, helping you lead your organization to an exceptional level of performance. Peter Drucker’s five questions are: What is our Mission?withJim Collins

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It is often said that the simple questions are the hardest to answer.

You need answers because you need action.

But the most important thing is to ask these questions.

1. What is our mission?

2. Who is our customer?

3. What does the customer value?

4. What are our results?

5. What is our plan?

What is the current mission?

What are our challenges?

What are our opportunities?

Does the mission need to be revisited?

Each of more than one million nonprofit organisations in the U.S. may have a very different mission, but changing lives is always the starting point and ending point.

A fundamental responsibility of leadership is to make sure that everybody knows the mission, understands it, lives it.

The hospital does not take care of health; the hospital takes care of illness.

the emerge...

Hard work is indispensable to success, of course, in this and any other field; intelligence is prized in our sector as in all others involving intellectual endeavor; and caring is what has drawn the best people into this line of work. But ultimately what is remembered is how we have been able to improve lives.

书籍介绍

在线阅读本书

With Peter Drucker’s five essential questions and the help of five of today’s thought leaders, this little book will challenge readers to take a close look at the very heart of their organizations and what drives them. A tool for self-assessment and transformation, answering these five questions will fundamentally change the way you work, helping you lead your organization to an exceptional level of performance. Peter Drucker’s five questions are: What is our Mission?withJim Collins

• 作者：Alex-徵 发布时间：2019-06-24 20:35:25

  卖

• 作者：Bill 发布时间：2007-05-20 12:50:20

  CET-6 sucks... =P

• 作者：下下人有上上智 发布时间：2022-10-26 08:32:37

  借君宝地，标记某书。:)

• 作者：Summer 发布时间：2014-04-08 10:23:50

  需反复诵读、不断揣摩。

• 作者：王三十九 发布时间：2018-07-02 09:27:27

  基础但是永恒的指南

• 作者：波丽娜爱运动 发布时间：2021-02-20 21:34:04

  对财报入门者比较友好，挺全面的

• 与时俱进的科学

  作者：小竹 发布时间：2013-08-11 20:56:37

• 本书并不是德鲁克写的，某些案例有价值

  作者：新鲜阅读 发布时间：2021-05-01 17:12:50

  注意：这并不是德鲁克写的书。看版权页英文就知道。但封面第一作者赫然冠上德鲁克大名，乃出版社的营销手段（忽悠）罢了。

  内容是很多人的讲稿以及从德鲁克的篇章中截取、编辑出的一本读物。可能最有价值的就是附录中的问题列表，努力记忆下来，运用到自己的工作中对大家肯定会有帮助。值得记录的内容如下：

  每年德鲁克会从10多年前毕业的学生中随机抽出五六十个人，亲自打电话问他们：“回头想想，在学校期间我们为你提供了哪些帮助？哪些东西至今对你依旧很重要？我们应该在哪些方面做得更好？我们应该放弃哪些做法”。这就是真正的“顾客导向思维”。

  另外德鲁克提出“企业存在的唯一目的就是创造客户。

  我们来看看Uber的例子。在Uber出现之前，各大城市的出租车系统大家相信不会陌生，车辆陈旧，车费高居不下，司机常常拒载，甚至想方设法收取额外费用。Uber出现以后，打车体验焕然一新，不用担心拒载，路线可以自己选择，司机为了获得好评，也会努力提供专业优质的服务。几乎在各个国家，政府都阻挠或阻挠过Uber，但乘客们还是毫不犹豫选择Uber，从创造顾客的角度来看，Uber无疑是非常成功的。它的业务模式和很多设计都体现出顾客思维。

  另外书中讲到某个医院急诊室的例子。“我的使命是什么？” 治疗病人是工作内容本身，经过多次讨论，大家得出结论，使命是“使病人安心”，因此，在病人进来急诊室的第一时间就应该让护士看到，在沟通中，护士和医生第一时间要让病人感受到“我们能解决”。沿着这样的思路，急诊室才能设计出真正有效的流程和服务标准。