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"The customer relationships that a company is able to cultivate represent the most important asset that will never appear on its balance sheet." -From Chapter 1 of Build Your Customer Strategy Build Your Customer Strategy: A Guide to Creating Profitable Customer Relationships spells out how to create profitable and lasting customer relationships. It demystifies creating the great customer experience-something that everyone seems to be talking about these days-by showing you how to approach "experience" in ways your competitors haven't even thought of. Praise for Build Your Customer Strategy: A Guide to Creating Profitable Customer Relationships "Jim Barnes has written a down-to-earth, highly readable book that takes you through real examples with concrete ideas you can use today. Fact is, customers are the only source of revenue, and Jim will help your company build the strategy to grow the value of each customer to your firm, by making sure your firm becomes more valuable to each customer." -Don Peppers and Martha Rogers, PhD coauthors, The One to One Future and Return on Customer "Jim Barnes is in a class by himself as a guru who truly understands customer relationships from the customer's point of view. Read Build Your Customer Strategy when you're ready to move past slogans and technology-based CRM projects to create real customer equity and long-term profitability." -Bob Thompson, CEO CustomerThink Corp., and founder, CRMGuru.com "Build Your Customer Strategy is the book for leaders committed to creating genuine connections with clients. Jim goes beyond conventional thinking to help businesses understand, create, and implement a strategy that will result in the type of long-term loyal customers everyone wants-the ones who bring their family and friends." -Anne Lockie, Executive Vice President, Sales Canadian Personal and Business Clients, RBC Royal Bank "Excellent reading. Jim Barnes brings a refreshing perspective to customer service, loyalty and the importance of long-term, sustainable client relationships. Insightful and very educational." -Stephen Foster, Senior Vice President, Operations Starwood Hotels & Resorts Worldwide, Inc.

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书籍介绍

"The customer relationships that a company is able to cultivate represent the most important asset that will never appear on its balance sheet." -From Chapter 1 of Build Your Customer Strategy Build Your Customer Strategy: A Guide to Creating Profitable Customer Relationships spells out how to create profitable and lasting customer relationships. It demystifies creating the great customer experience-something that everyone seems to be talking about these days-by showing you how to approach "experience" in ways your competitors haven't even thought of. Praise for Build Your Customer Strategy: A Guide to Creating Profitable Customer Relationships "Jim Barnes has written a down-to-earth, highly readable book that takes you through real examples with concrete ideas you can use today. Fact is, customers are the only source of revenue, and Jim will help your company build the strategy to grow the value of each customer to your firm, by making sure your firm becomes more valuable to each customer." -Don Peppers and Martha Rogers, PhD coauthors, The One to One Future and Return on Customer "Jim Barnes is in a class by himself as a guru who truly understands customer relationships from the customer's point of view. Read Build Your Customer Strategy when you're ready to move past slogans and technology-based CRM projects to create real customer equity and long-term profitability." -Bob Thompson, CEO CustomerThink Corp., and founder, CRMGuru.com "Build Your Customer Strategy is the book for leaders committed to creating genuine connections with clients. Jim goes beyond conventional thinking to help businesses understand, create, and implement a strategy that will result in the type of long-term loyal customers everyone wants-the ones who bring their family and friends." -Anne Lockie, Executive Vice President, Sales Canadian Personal and Business Clients, RBC Royal Bank "Excellent reading. Jim Barnes brings a refreshing perspective to customer service, loyalty and the importance of long-term, sustainable client relationships. Insightful and very educational." -Stephen Foster, Senior Vice President, Operations Starwood Hotels & Resorts Worldwide, Inc.

• 作者：碑影悠悠岁月里 发布时间：2021-01-04 14:49:16

  补标。

• 作者：F16888 发布时间：2024-04-19 22:59:50

  2016-12-25-2017-01-26 浦东金杨新村

• 作者：霜闕〆 发布时间：2022-07-23 22:37:12

  这是一本与醒狮有关，但又不完全有关，而两个部分又各有意味的书。月初去了广州，赶上周一无处可去的时候去了佛山，对于相关风物还算有鲜明的记忆。

• 作者：吴寄北 发布时间：2020-03-21 23:56:35

  至此，统编版教材初中重点推荐的12部名著，我都已读过至少一遍了。《简·爱》也是初三下的最后一部，也是我最后读完的一部。

  本科时曾在图书馆开始读这本书，但是好像只读了一半，没有读完，时隔近十年，这次是从头到尾认真读了。

  还不错。

  想不到它竟被选入统编教材，而且还是重点推荐，一下子登堂入室了呀。

  初中时在大姑家里翻到这本，准备带回去来着，结果却被小琴姑姑直接借走了（同时从大姑家一下子借走了一大袋书），借的时候，她言之凿凿肯定会还，快20年了，也没还。不过，我知道那些书都是盗版的，也无所谓了。

• 作者：sherrylynn 发布时间：2021-12-26 14:41:41

  学生读这个版本也不错

• 作者：himmel 发布时间：2020-11-29 23:52:11

  “诗的首要任务就在于使人认识到精神生活中各种力量，这就是凡是在人类情绪和情感中回旋动荡的或是平静地掠过眼前的那些东西，例如人类思想，事迹，情节和命运的广大领域，尘事中纷纷扰攘的事务以及神在世界中的统治。所以诗过去是，现在仍是，人类的最普遍最博大的教师，因为教与学都是对凡是存在的事物的认识和阅历。星辰、动物和植物都不能认识和阅历它们本身的规律，但是人只有在认识他自己和他周围的事物时，才是符合他本身的存在规律而存在着。人必须认识到推动他和统治他的那些力量，而向他提供这种认识的就是形式符合实体内容的诗。”

  “精神要从凝聚幽禁状态中解放出来而获得自由表达自己的能力”

  “精神的最高动作就会是世界史本身”

• 我总是会跟身边亲密的人发生矛盾，直到我遇到了这本书

  作者：痞子梦想家 发布时间：2015-02-02 00:15:37

  总的来说我是个还算是聪明的人，但是我从小到发现你身边无论再亲密的人：父母、女朋友，好朋友等，总是会在某些时候发生矛盾冲突，从而使得彼此的关系受到影响，而由于彼此是亲密的关系，总是会过段时间大家相互原谅，然后过正常关系亲密的生活，然后再遇到矛盾发生冲突，关系受影响，这样不断的循环。

  直到我遇到了伯恩斯情绪疗法这本书，在提到这本书的时候，不得不先吐槽下这个书名真的起得很渣，估计也是因为这个原因导致了很多的人错过了这本好书。

  其实这本书主要讲的就是如何改善你跟身边人的关系，这本书最有价值之处在于给出了5个说话技巧，只要你跟身边的人发生关系矛盾的时候，能够运用这个5个说话技巧，就能化解到绝不大部分的问题矛盾。

  未完待续

• 《丁丁与汽车》——汽车迷

  作者：返返无止尽 发布时间：2023-05-03 21:25:22

  我想这本书，男孩们也会爱不释手的，因为书中综合了丁丁24本漫画中，所使用到的不同车型，并向我们一一做了详细的介绍，这是一本不错的汽车科普书。

  在书中的世界里，丁丁是根据需要使用不同的车型，而不是根据经济条件去选择车型，这是超现实的理想存在。在书外，作者埃尔热在三十一岁的时候拥有了人生中的第一辆车，他很爱惜，这辆车也在书中出现了。丁丁所使用的汽车，有些是生活中实际存在的车型，作者将实物和漫画中的车相对比，并向我们说明；而有些是作者想象中存在而实际并没有的车型，他将想像放置于书中也是一种创新，一种创作！

  男孩子会收集汽车，当有访客到访，他们如数家珍，向你热情地介绍关于车的相关知识，你会感慨他们对于汽车了解之多、内容之广。安迪的团队共7人将埃尔热的汽车变成3

  D模型了，并将被批量生产，丁丁迷们或汽车迷们可以选择将之收藏。

  在漫画中会有危险的动作，如抓住捷豹汽车的后保险杠行为等等，小朋友们可不要学。在漫画里，丁丁、杜邦和杜庞遇到了汽车事故，汽车在空中滑翔和自由落体之时总是表现很稳定，人物也表演了空中动作，总是有惊无险地度过了事故，但这只存在于书中的世界。在现实生活中，外出乘车时安全要放在第一位的。车是我们的好帮手、方便的出行工具，我们要合理地使用它。

  如果你没有看过《丁丁历险记》，那我推荐你有时间的时候来看看吧！